Frequently asked Questions from Landlords

A full breakdown of the services included in each package is available in landlord services table above.

Our Rent Collection package is offered at 7% of the monthly rent, while our Full Management package starts from 12% of the monthly rent. Fees for additional services can be found in the dedicated Fees section on our website.

What marketing strategy do you employ to promote rental properties? We use a comprehensive marketing strategy to maximise exposure, including professional photography, detailed listings on major portals, our website, social media, and in-branch displays. We also match suitable tenants from our active applicant database to ensure high-quality enquiries quickly.

The frequency of property inspections depends on the service package selected. After each inspection, a summary report is shared with you. This ensures you remain informed about your property while keeping the process efficient and streamlined.

The timeframe for securing a suitable tenant can vary depending on factors such as property type, location, and market conditions. On average, we typically find a qualified tenant within 2 to 4 weeks of marketing the property. Our proactive approach helps minimise void periods and ensures the property is let efficiently to reliable tenants.

We manage all paperwork, documentation, and tenant checks on your behalf, providing a comprehensive tenant profile for your review. You retain the final decision to approve or decline, while we handle the early stages to reduce your burden and ensure your preferences are considered throughout the process.

We prioritise timely communication, responding to routine enquiries within 24 hours and urgent matters the same day. Landlords are kept informed of all key developments, while tenants have a dedicated contact for efficient, consistent support throughout the tenancy.

In the event of rent arrears, we follow a clear and structured procedure. We begin by contacting the tenant promptly to notify them of the missed payment and to identify any immediate issues. If the arrears continue, we issue formal written reminders in line with legal requirements and maintain regular communication to seek a resolution. Throughout this process, we keep you fully informed. Where necessary, we will advise on and initiate the appropriate legal steps to recover the outstanding rent and protect your position as the landlord. Our approach is proactive, compliant, and designed to minimise disruption to your rental income.

Our dedicated maintenance department provides a single point of contact for you and the tenant. We assess reported issues, instruct approved contractors, and monitor all work to high standards, seeking your approval for non-urgent repairs. Detailed records are maintained to ensure efficiency and transparency. For full details on our maintenance process, please visit the Landlord section of our website.

We carry out comprehensive referencing and compliance checks, including credit, employment, and rental history verification, as well as Right to Rent checks. This ensures the tenant’s reliability, identity, and suitability, giving you confidence and full legal compliance.