Frequently asked Questions from Landlords

You can compare the services included in each package in the Landlord Services table above. It shows the key features side by side, so you can quickly see which option suits your property and the level of support you want.

Our Rent Collection package is 7% of the monthly rent, and our Full Management package starts from 12% of the monthly rent. Any additional service fees are listed in our Fees section on the website.

You get wide exposure through professional photography, detailed listings on major portals, our website, social media, and in-branch displays. We also match your property with suitable tenants from our active applicant database to help generate quality enquiries quickly.

Inspection frequency depends on the package you choose. After each inspection, you receive a summary report, so you stay informed without needing to manage the process yourself.

The timeframe for securing a suitable tenant can vary depending on factors such as property type, location, and market conditions. On average, we typically find a qualified tenant within 2 to 4 weeks of marketing the property. Our proactive approach helps minimise void periods and ensures the property is let efficiently to reliable tenants.

We manage all paperwork, documentation, and tenant checks on your behalf, providing a comprehensive tenant profile for your review. You retain the final decision to approve or decline, while we handle the early stages to reduce your burden and ensure your preferences are considered throughout the process.

You can expect routine enquiries to be answered within 24 hours, with urgent matters handled the same day. You also get updates on key developments, and tenants have a dedicated contact for consistent support during the tenancy.

In the event of rent arrears, we follow a clear and structured procedure. We begin by contacting the tenant promptly to notify them of the missed payment and to identify any immediate issues. If the arrears continue, we issue formal written reminders in line with legal requirements and maintain regular communication to seek a resolution. Throughout this process, we keep you fully informed. Where necessary, we will advise on and initiate the appropriate legal steps to recover the outstanding rent and protect your position as the landlord. Our approach is proactive, compliant, and designed to minimise disruption to your rental income.

Our dedicated maintenance department provides a single point of contact for you and the tenant. We assess reported issues, instruct approved contractors, and monitor all work to high standards, seeking your approval for non-urgent repairs. Detailed records are maintained to ensure efficiency and transparency. For full details on our maintenance process, please visit the Landlord section of our website.

We carry out comprehensive referencing and compliance checks, including credit, employment, and rental history verification, as well as Right to Rent checks. This ensures the tenant’s reliability, identity, and suitability, giving you confidence and full legal compliance.